Shipping policy
Shipping Policy
Order Processing
Each order is carefully selected, paired, inspected, and packaged before shipment.
Most orders are processed within 1–3 business days, excluding weekends and public holidays. Processing time is separate from the estimated shipping time.
During major promotions, holidays, or periods of unusually high order volume, processing may take slightly longer. We will contact you if there is a significant delay with your order.
Estimated Delivery Times
After your order has been shipped, estimated delivery times are:
- Canada: approximately 7–9 business days
- United States: approximately 6–12 business days
- Other international destinations: delivery estimates will vary depending on the destination and shipping service
Delivery times are estimates and are not guaranteed. Customs inspections, severe weather, carrier disruptions, and other circumstances outside our control may cause delays.
Tracking
When tracking is available, you will receive a shipping confirmation containing your tracking information after your order has been dispatched. Please allow some time for the carrier’s tracking system to update.
Shipping Address
Customers are responsible for providing a complete and accurate shipping address.
Please contact us immediately if you notice an error. We will try to update the address before fulfillment, but changes cannot be guaranteed once an order has been processed or shipped.
If an order is returned because of an incorrect or incomplete address, additional shipping charges may apply before it can be sent again.
Customs, Duties, and Taxes
International orders may be subject to customs duties, import taxes, or handling fees charged by the destination country. These charges are not included in the product price or shipping charge and are the responsibility of the customer.