Refund policy
Return and Refund Policy
At Le Jardin Perles, every order is carefully inspected and packaged before shipment. We hope you love your jewelry, but we understand that sometimes a return may be necessary.
Returns
You may request a return within 7 days of delivery.
To be eligible for a return, the item must be:
- Unworn, unused, and in its original condition
- Returned with its original packaging
- Free from perfume, cosmetics, damage, or signs of wear
- Accompanied by your order information or proof of purchase
To begin a return, please contact us with your order number and reason for the return. Please do not send an item back before contacting us.
Unless the item arrived damaged, defective, or incorrect, the customer is responsible for return shipping costs. We strongly recommend using a tracked shipping service, as we cannot issue a refund for a return that does not reach us.
Natural Pearl Variations
Our jewelry is made with genuine freshwater pearls. Natural variations in shape, colour, texture, and surface markings are part of each pearl’s individual character and are not considered defects. Product photographs are intended to represent the item as accurately as possible, but every pearl is naturally unique.
Damaged or Incorrect Items
Please inspect your order when it arrives. If your item is damaged, defective, or different from what you ordered, contact us as soon as possible with your order number and clear photographs. We will review the issue and work with you to make it right.
Refunds
Once your return has arrived and been inspected, we will notify you whether the refund has been approved.
Approved refunds will be issued to your original payment method. Please allow additional time for your bank or payment provider to process the refund.
Original shipping charges are non-refundable unless the item arrived damaged, defective, or incorrect.
Exchanges
The quickest way to receive a different item is to return the original item and place a new order once your return has been approved.
Cancellations
Orders may be cancelled before they have been fulfilled. Once an order has been fulfilled or shipped, it can no longer be cancelled, but you may request a return after receiving it in accordance with this policy.
This policy does not limit any rights provided under applicable consumer-protection laws.